Support
Get help with AllScreenshots
Support
We're here to help you succeed with AllScreenshots. Whether you're stuck on an implementation, found a bug, or have a question about the API, we'd love to hear from you.
Contact us
For the fastest response, email us at [email protected]. We typically respond within a few hours during business days.
When to reach out
Implementation help
Stuck trying to integrate AllScreenshots into your project? We can help with:
- Choosing the right API endpoints for your use case
- Debugging unexpected behavior
- Optimizing your screenshot capture workflow
- Best practices for your specific framework or language
Documentation feedback
Found something confusing, incorrect, or missing in the docs? Let us know:
- Typos or errors in code examples
- Unclear explanations
- Missing information
- Suggestions for new guides or examples
We take documentation seriously and will fix issues quickly.
Bug reports
If you've encountered a bug, please include:
- The API endpoint you're calling
- Your request payload (redact any sensitive data)
- The response you received
- What you expected to happen
- Any error messages
Feature requests
Have an idea for a new feature? We'd love to hear it. Tell us:
- What you're trying to accomplish
- How you're currently working around the limitation
- How a new feature would help
Before contacting support
A few things to check first:
-
Check the docs — Your question might already be answered in our API reference or guides
-
Verify your API key — Make sure you're using a valid API key with the correct
Bearerprefix -
Check your quota — You can view your usage in the dashboard
-
Review error messages — Our API returns descriptive error messages that often point to the solution
Response times
| Channel | Typical response |
|---|---|
| Within a few hours (business days) | |
| Urgent issues | Same day |
What to include in your email
To help us help you faster, please include:
Subject: [Brief description of issue]
1. What I'm trying to do:
[Your goal]
2. What's happening:
[The problem or error]
3. Code/request I'm using:
[Your code snippet or curl command]
4. Error message (if any):
[Full error response]
5. My environment:
- Language/framework: [e.g., Node.js 20, Python 3.11]
- SDK version (if using): [e.g., @allscreenshots/sdk 1.0.0]Enterprise support
Need dedicated support, custom SLAs, or priority assistance? Contact us about our Enterprise plans.
We genuinely want you to succeed with AllScreenshots. Don't hesitate to reach out — no question is too small.