Create and store a key
- Select the intended organization in the dashboard.
- Open API Keys and create a key with a name that identifies its use, such as staging or production.
- Copy the full value when it is displayed and store it in your server or integration secret settings.
Replace a lost or exposed key
You cannot retrieve the original full value from its dashboard identifier. Create a replacement, update the applications that use it, verify a capture, then revoke the old key. If a key was exposed, revoke it promptly and update affected applications.
Keep keys separate from support details
An API key name or short identifier helps us find a request. Do not email the full key, include it in a screenshot, or leave it in a shared curl command. Organization membership and API-key ownership are separate: a key remains tied to its organization.
Documentation
Related support articles
Take your first screenshot
Create an API key, make a capture request, and choose how to receive the image.
Find the right organization and shared captures
Understand why a key, screenshot, balance, or setting is missing after switching organizations.
Connect the browser extension
Check account access, organization selection, and site permissions for browser captures.
Need help with this issue?
Email support with this article, your request or capture ID, and the result you expected. Remove credentials and private information first.
Email [email protected]