Compare a clean browser session
Your browser may already have cached resources, accepted consent, or authenticated sessions. Check the URL in a signed-out session and note redirects. A missing stylesheet can change the entire layout; a missing webfont can alter text wrapping.
Test resource loading
- Use
waitUntil: "load"and a modest delay. - Disable optional content blocking for one comparison capture.
- Check whether images or styles are served from a different domain that requires authentication or blocks automated requests.
- Try a viewport capture before a full-page capture to separate resource issues from scrolling issues.
Report the resource that failed
Include the target URL, capture timestamp, request ID, options, and screenshots showing expected and actual appearance. If you control the site, include the failing resource’s domain and status code without sending authorization headers or signed URLs that grant private access.
Documentation
Related support articles
Fix a blank or incomplete screenshot
Check page readiness, selectors, client-side rendering, and blocking options.
Fix a cut-off full-page capture
Check scrollable content, capture height, sticky elements, and full-page mode.
Remove cookie banners and popups
Use blocking settings and selectors without removing page content you need.
Need help with this issue?
Email support with this article, your request or capture ID, and the result you expected. Remove credentials and private information first.
Email [email protected]