Use the account’s sign-in method
Sign in using the same provider or account you used when joining Allscreenshots. A different provider email can lead to a different account or a dashboard without the expected organization. Retry in a fresh browser session if a sign-in redirect does not complete.
Check invitations and membership
Verify that you accepted the invitation using the intended account. If the link has expired, ask an organization owner for a new invitation. Being signed in does not automatically grant access to every organization.
Request access help
Email from the address associated with the account when possible. Include the organization name, sign-in method, exact error, and approximate time of the failed attempt. Never share a password, one-time sign-in code, or session token.
Documentation
Related support articles
Understand screenshot credits and usage
Check included allowance, purchased credits, and the organization being charged.
Find invoices and update billing details
Review your plan, payment method, and billing records in the correct organization.
Change or cancel a subscription
Use billing controls and check the effective date shown for the change.
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