Open organization billing
Choose the organization and open Billing in the dashboard. Use the available billing controls to review the subscription, payment details, and invoices. You may need an owner or administrator to manage these settings.
Check a payment problem
- Confirm the billing organization and current subscription status.
- Check whether the payment method is current and the payment was accepted.
- Review the invoice date and amount rather than relying only on the card statement description.
- Contact support if a completed payment is not reflected in the account.
Email a billing question
Include your account email, organization name, invoice or transaction identifier, and a description of the discrepancy. For refunds or corrections, explain the specific payment and circumstances; support can review the request against the applicable terms.
Documentation
Related support articles
Understand screenshot credits and usage
Check included allowance, purchased credits, and the organization being charged.
Resolve a sign-in or account access problem
Check the sign-in method, invitations, and organization membership.
Change or cancel a subscription
Use billing controls and check the effective date shown for the change.
Need help with this issue?
Email support with this article, your request or capture ID, and the result you expected. Remove credentials and private information first.
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