Check balances in the dashboard
Open usage and credits for the organization that owns the API key. Included plan allowance and purchased credits are tracked separately. The Free plan starts with a one-time allowance; it is not a new free allowance every month. Paid plans have a monthly included allowance.
Understand capture accounting
Paid plans count successful captures; Free-tier failed attempts can count toward usage. A capture that returns an image with an unwanted layout is still a completed capture. In visual testing, a successfully stored checkpoint or requested preview image uses a screenshot credit, including captures that reveal a real change.
Question a charge or balance
Check the credit history and capture timestamps before emailing support. Include the organization name, affected capture or run IDs, date range, and what you expected to be charged. Do not send a full card number or API key.
Documentation
Related support articles
Find invoices and update billing details
Review your plan, payment method, and billing records in the correct organization.
Resolve a sign-in or account access problem
Check the sign-in method, invitations, and organization membership.
Change or cancel a subscription
Use billing controls and check the effective date shown for the change.
Need help with this issue?
Email support with this article, your request or capture ID, and the result you expected. Remove credentials and private information first.
Email [email protected]