Review the change in Billing
- Select the correct organization and open Billing.
- Choose the available subscription change or cancellation action.
- Read the effective date, price, and any prorated amount displayed before confirming.
- Keep the confirmation and verify the updated subscription status.
Distinguish cancellation from deletion
Cancelling a paid subscription is different from deleting an account, leaving an organization, or deleting stored screenshots. Review each action separately and download files you need to keep before deleting stored data.
If you cannot manage the subscription
Ask an organization owner to check your permissions, or email support with the organization name and account email. If you have a billing dispute, include the invoice identifier and the change you intended to make.
Documentation
Related support articles
Understand screenshot credits and usage
Check included allowance, purchased credits, and the organization being charged.
Find invoices and update billing details
Review your plan, payment method, and billing records in the correct organization.
Resolve a sign-in or account access problem
Check the sign-in method, invitations, and organization membership.
Need help with this issue?
Email support with this article, your request or capture ID, and the result you expected. Remove credentials and private information first.
Email [email protected]